This is the kind of thing that makes me a lot more wary of Ebay

I had a similar case where E-bay screwed me over in a similar way getting a roku that was less than in working order, and E-bay also decided to close the case never to be opened again. But this is how their business works, take a cut of other people's sales, and if there is a crisis shift blame, shift blame, shift blame. This video made me even less trustworthy of Ebay.

and the rest of the story.